Global Business Services (GBS) Design & Optimization
As Senior Global Program Lead for Global Business Services at Novartis, Dr. Kurr was directly responsible for designing and optimizing shared service operations at enterprise scale. Banks and insurers face identical challenges: how to consolidate fragmented support functions into efficient, scalable service centers while maintaining service quality and regulatory compliance. Dr. Kurr helps financial institutions design GBS operating models that balance cost efficiency with operational resilience - including location strategy, service catalog design, governance frameworks, and technology enablement.
Operating Model Transformation
Financial services operating models are under pressure from multiple directions - digital banking, open finance regulations, evolving customer expectations, and new competitive threats from fintechs and neobanks. Transformation requires more than technology upgrades; it requires fundamental rethinking of how work is organized, governed, and delivered. Dr. Kurr's operating model methodology - structure follows process follows strategy - ensures that transformations address root causes rather than symptoms. His experience achieving full global scale at Boehringer Ingelheim within four years demonstrates that ambitious operating model transformations are achievable when approached with the right discipline.
Process Reengineering for Compliance
Regulatory-driven process transformation is a constant in financial services - from KYC/AML processes to Solvency II compliance to ESG reporting requirements. Dr. Kurr's published methodology on process-oriented reorganization provides a structured approach to compliance-driven BPR that balances regulatory requirements with operational efficiency. Unlike pure compliance consultants, Dr. Kurr approaches regulatory processes as operational challenges, identifying opportunities to improve both compliance and efficiency simultaneously through process standardization, automation, and governance redesign.
Cooperation Management for Fintech Partnerships
Banks and insurers increasingly depend on fintech partnerships, outsourcing arrangements, and technology vendor ecosystems. Managing these relationships - from partner selection through governance and performance management - requires the same cooperation management expertise that Dr. Kurr brings from pharma. His published research on success factors for collaboration management and his operational experience structuring strategic partnerships provide a systematic framework for financial institutions managing complex vendor and partner ecosystems.